Audit Log

Track all system changes and user actions

500

Total Events

Creates

Updates

250

SLA Breaches

Vendor Risks

Quotes Sent

Timestamp	Action	Entity	User	Changes
Apr 29, 18:07	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"206.8 hours","exceeded_by":"204.8 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 29, 18:07	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"12411 minutes","exceeded_by":"12396 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 29, 18:07	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"206.8 hours","exceeded_by":"204.8 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 29, 18:07	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"12411 minutes","exceeded_by":"12396 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.5 hours","exceeded_by":"32.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2068 minutes","exceeded_by":"2053 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.5 hours","exceeded_by":"32.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2068 minutes","exceeded_by":"2053 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.2 hours","exceeded_by":"32.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2053 minutes","exceeded_by":"2038 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.2 hours","exceeded_by":"32.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2053 minutes","exceeded_by":"2038 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.0 hours","exceeded_by":"32.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2038 minutes","exceeded_by":"2023 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 13:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"34.0 hours","exceeded_by":"32.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 13:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2038 minutes","exceeded_by":"2023 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.7 hours","exceeded_by":"31.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2023 minutes","exceeded_by":"2008 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.7 hours","exceeded_by":"31.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2023 minutes","exceeded_by":"2008 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.5 hours","exceeded_by":"31.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2008 minutes","exceeded_by":"1993 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.5 hours","exceeded_by":"31.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"2008 minutes","exceeded_by":"1993 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.2 hours","exceeded_by":"31.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1993 minutes","exceeded_by":"1978 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.2 hours","exceeded_by":"31.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1993 minutes","exceeded_by":"1978 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.0 hours","exceeded_by":"31.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1978 minutes","exceeded_by":"1963 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 12:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"33.0 hours","exceeded_by":"31.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 12:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1978 minutes","exceeded_by":"1963 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.7 hours","exceeded_by":"30.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1963 minutes","exceeded_by":"1948 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.7 hours","exceeded_by":"30.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1963 minutes","exceeded_by":"1948 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.5 hours","exceeded_by":"30.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1948 minutes","exceeded_by":"1933 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.5 hours","exceeded_by":"30.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1948 minutes","exceeded_by":"1933 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.2 hours","exceeded_by":"30.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1933 minutes","exceeded_by":"1918 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.2 hours","exceeded_by":"30.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1933 minutes","exceeded_by":"1918 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.0 hours","exceeded_by":"30.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1918 minutes","exceeded_by":"1903 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 11:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"32.0 hours","exceeded_by":"30.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 11:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1918 minutes","exceeded_by":"1903 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.7 hours","exceeded_by":"29.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1903 minutes","exceeded_by":"1888 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.7 hours","exceeded_by":"29.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1903 minutes","exceeded_by":"1888 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.5 hours","exceeded_by":"29.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1888 minutes","exceeded_by":"1873 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.5 hours","exceeded_by":"29.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1888 minutes","exceeded_by":"1873 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:30	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.2 hours","exceeded_by":"29.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:30	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1873 minutes","exceeded_by":"1858 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:30	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.2 hours","exceeded_by":"29.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1873 minutes","exceeded_by":"1858 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.0 hours","exceeded_by":"29.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1858 minutes","exceeded_by":"1843 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 10:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"31.0 hours","exceeded_by":"29.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 10:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1858 minutes","exceeded_by":"1843 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.7 hours","exceeded_by":"28.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1843 minutes","exceeded_by":"1828 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.7 hours","exceeded_by":"28.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1843 minutes","exceeded_by":"1828 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.5 hours","exceeded_by":"28.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1828 minutes","exceeded_by":"1813 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.5 hours","exceeded_by":"28.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1828 minutes","exceeded_by":"1813 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.2 hours","exceeded_by":"28.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1813 minutes","exceeded_by":"1798 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.2 hours","exceeded_by":"28.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1813 minutes","exceeded_by":"1798 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.0 hours","exceeded_by":"28.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1798 minutes","exceeded_by":"1783 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 09:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"30.0 hours","exceeded_by":"28.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 09:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1798 minutes","exceeded_by":"1783 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.7 hours","exceeded_by":"27.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1783 minutes","exceeded_by":"1768 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.7 hours","exceeded_by":"27.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1783 minutes","exceeded_by":"1768 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.5 hours","exceeded_by":"27.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1768 minutes","exceeded_by":"1753 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.5 hours","exceeded_by":"27.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1768 minutes","exceeded_by":"1753 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.2 hours","exceeded_by":"27.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1753 minutes","exceeded_by":"1738 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.2 hours","exceeded_by":"27.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1753 minutes","exceeded_by":"1738 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.0 hours","exceeded_by":"27.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1738 minutes","exceeded_by":"1723 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 08:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"29.0 hours","exceeded_by":"27.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 08:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1738 minutes","exceeded_by":"1723 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.7 hours","exceeded_by":"26.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1723 minutes","exceeded_by":"1708 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.7 hours","exceeded_by":"26.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1723 minutes","exceeded_by":"1708 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.5 hours","exceeded_by":"26.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1708 minutes","exceeded_by":"1693 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.5 hours","exceeded_by":"26.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1708 minutes","exceeded_by":"1693 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.2 hours","exceeded_by":"26.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1693 minutes","exceeded_by":"1678 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.2 hours","exceeded_by":"26.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1693 minutes","exceeded_by":"1678 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.0 hours","exceeded_by":"26.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1678 minutes","exceeded_by":"1663 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 07:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"28.0 hours","exceeded_by":"26.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 07:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1678 minutes","exceeded_by":"1663 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.7 hours","exceeded_by":"25.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1663 minutes","exceeded_by":"1648 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.7 hours","exceeded_by":"25.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1663 minutes","exceeded_by":"1648 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.5 hours","exceeded_by":"25.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1648 minutes","exceeded_by":"1633 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.5 hours","exceeded_by":"25.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1648 minutes","exceeded_by":"1633 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.2 hours","exceeded_by":"25.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1633 minutes","exceeded_by":"1618 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.2 hours","exceeded_by":"25.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1633 minutes","exceeded_by":"1618 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.0 hours","exceeded_by":"25.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1618 minutes","exceeded_by":"1603 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 06:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"27.0 hours","exceeded_by":"25.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 06:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1618 minutes","exceeded_by":"1603 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.7 hours","exceeded_by":"24.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1603 minutes","exceeded_by":"1588 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.7 hours","exceeded_by":"24.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1603 minutes","exceeded_by":"1588 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.5 hours","exceeded_by":"24.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1588 minutes","exceeded_by":"1573 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.5 hours","exceeded_by":"24.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1588 minutes","exceeded_by":"1573 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.2 hours","exceeded_by":"24.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1573 minutes","exceeded_by":"1558 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.2 hours","exceeded_by":"24.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1573 minutes","exceeded_by":"1558 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.0 hours","exceeded_by":"24.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1558 minutes","exceeded_by":"1543 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 05:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"26.0 hours","exceeded_by":"24.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 05:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1558 minutes","exceeded_by":"1543 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.7 hours","exceeded_by":"23.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1543 minutes","exceeded_by":"1528 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.7 hours","exceeded_by":"23.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1543 minutes","exceeded_by":"1528 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.5 hours","exceeded_by":"23.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1528 minutes","exceeded_by":"1513 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.5 hours","exceeded_by":"23.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1528 minutes","exceeded_by":"1513 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.2 hours","exceeded_by":"23.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1513 minutes","exceeded_by":"1498 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.2 hours","exceeded_by":"23.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1513 minutes","exceeded_by":"1498 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.0 hours","exceeded_by":"23.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1498 minutes","exceeded_by":"1483 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 04:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"25.0 hours","exceeded_by":"23.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 04:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1498 minutes","exceeded_by":"1483 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.7 hours","exceeded_by":"22.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1483 minutes","exceeded_by":"1468 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.7 hours","exceeded_by":"22.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1483 minutes","exceeded_by":"1468 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.5 hours","exceeded_by":"22.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1468 minutes","exceeded_by":"1453 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.5 hours","exceeded_by":"22.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1468 minutes","exceeded_by":"1453 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.2 hours","exceeded_by":"22.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1453 minutes","exceeded_by":"1438 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.2 hours","exceeded_by":"22.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1453 minutes","exceeded_by":"1438 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.0 hours","exceeded_by":"22.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1438 minutes","exceeded_by":"1423 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 03:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"24.0 hours","exceeded_by":"22.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 03:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1438 minutes","exceeded_by":"1423 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.7 hours","exceeded_by":"21.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1423 minutes","exceeded_by":"1408 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.7 hours","exceeded_by":"21.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1423 minutes","exceeded_by":"1408 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.5 hours","exceeded_by":"21.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1408 minutes","exceeded_by":"1393 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.5 hours","exceeded_by":"21.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1408 minutes","exceeded_by":"1393 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.2 hours","exceeded_by":"21.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1393 minutes","exceeded_by":"1378 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.2 hours","exceeded_by":"21.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1393 minutes","exceeded_by":"1378 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.0 hours","exceeded_by":"21.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1378 minutes","exceeded_by":"1363 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 02:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"23.0 hours","exceeded_by":"21.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 02:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1378 minutes","exceeded_by":"1363 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.7 hours","exceeded_by":"20.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1363 minutes","exceeded_by":"1348 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.7 hours","exceeded_by":"20.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1363 minutes","exceeded_by":"1348 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.5 hours","exceeded_by":"20.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1348 minutes","exceeded_by":"1333 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.5 hours","exceeded_by":"20.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1348 minutes","exceeded_by":"1333 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.2 hours","exceeded_by":"20.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1333 minutes","exceeded_by":"1318 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.2 hours","exceeded_by":"20.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1333 minutes","exceeded_by":"1318 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.0 hours","exceeded_by":"20.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1318 minutes","exceeded_by":"1303 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 01:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"22.0 hours","exceeded_by":"20.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 01:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1318 minutes","exceeded_by":"1303 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.7 hours","exceeded_by":"19.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1303 minutes","exceeded_by":"1288 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.7 hours","exceeded_by":"19.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1303 minutes","exceeded_by":"1288 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.5 hours","exceeded_by":"19.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1288 minutes","exceeded_by":"1273 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.5 hours","exceeded_by":"19.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1288 minutes","exceeded_by":"1273 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.2 hours","exceeded_by":"19.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1273 minutes","exceeded_by":"1258 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.2 hours","exceeded_by":"19.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1273 minutes","exceeded_by":"1258 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.0 hours","exceeded_by":"19.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1258 minutes","exceeded_by":"1243 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 22, 00:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"21.0 hours","exceeded_by":"19.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 22, 00:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1258 minutes","exceeded_by":"1243 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.7 hours","exceeded_by":"18.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1243 minutes","exceeded_by":"1228 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.7 hours","exceeded_by":"18.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1243 minutes","exceeded_by":"1228 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.5 hours","exceeded_by":"18.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1228 minutes","exceeded_by":"1213 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.5 hours","exceeded_by":"18.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1228 minutes","exceeded_by":"1213 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.2 hours","exceeded_by":"18.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1213 minutes","exceeded_by":"1198 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.2 hours","exceeded_by":"18.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1213 minutes","exceeded_by":"1198 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.0 hours","exceeded_by":"18.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1198 minutes","exceeded_by":"1183 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 23:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"20.0 hours","exceeded_by":"18.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 23:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1198 minutes","exceeded_by":"1183 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.7 hours","exceeded_by":"17.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1183 minutes","exceeded_by":"1168 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.7 hours","exceeded_by":"17.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1183 minutes","exceeded_by":"1168 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.5 hours","exceeded_by":"17.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1168 minutes","exceeded_by":"1153 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.5 hours","exceeded_by":"17.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1168 minutes","exceeded_by":"1153 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.2 hours","exceeded_by":"17.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1153 minutes","exceeded_by":"1138 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.2 hours","exceeded_by":"17.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1153 minutes","exceeded_by":"1138 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.0 hours","exceeded_by":"17.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1138 minutes","exceeded_by":"1123 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 22:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"19.0 hours","exceeded_by":"17.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 22:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1138 minutes","exceeded_by":"1123 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.7 hours","exceeded_by":"16.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1123 minutes","exceeded_by":"1108 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.7 hours","exceeded_by":"16.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1123 minutes","exceeded_by":"1108 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.5 hours","exceeded_by":"16.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1108 minutes","exceeded_by":"1093 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.5 hours","exceeded_by":"16.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1108 minutes","exceeded_by":"1093 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.2 hours","exceeded_by":"16.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1093 minutes","exceeded_by":"1078 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.2 hours","exceeded_by":"16.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1093 minutes","exceeded_by":"1078 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.0 hours","exceeded_by":"16.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1078 minutes","exceeded_by":"1063 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 21:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"18.0 hours","exceeded_by":"16.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 21:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1078 minutes","exceeded_by":"1063 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.7 hours","exceeded_by":"15.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1063 minutes","exceeded_by":"1048 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.7 hours","exceeded_by":"15.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1063 minutes","exceeded_by":"1048 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.5 hours","exceeded_by":"15.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1048 minutes","exceeded_by":"1033 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.5 hours","exceeded_by":"15.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1048 minutes","exceeded_by":"1033 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.2 hours","exceeded_by":"15.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1033 minutes","exceeded_by":"1018 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.2 hours","exceeded_by":"15.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1033 minutes","exceeded_by":"1018 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.0 hours","exceeded_by":"15.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1018 minutes","exceeded_by":"1003 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 20:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"17.0 hours","exceeded_by":"15.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 20:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1018 minutes","exceeded_by":"1003 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.7 hours","exceeded_by":"14.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1003 minutes","exceeded_by":"988 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.7 hours","exceeded_by":"14.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"1003 minutes","exceeded_by":"988 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.5 hours","exceeded_by":"14.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"988 minutes","exceeded_by":"973 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.5 hours","exceeded_by":"14.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"988 minutes","exceeded_by":"973 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.2 hours","exceeded_by":"14.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"973 minutes","exceeded_by":"958 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.2 hours","exceeded_by":"14.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"973 minutes","exceeded_by":"958 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.0 hours","exceeded_by":"14.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"958 minutes","exceeded_by":"943 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 19:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"16.0 hours","exceeded_by":"14.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 19:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"958 minutes","exceeded_by":"943 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.7 hours","exceeded_by":"13.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"943 minutes","exceeded_by":"928 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.7 hours","exceeded_by":"13.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"943 minutes","exceeded_by":"928 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.5 hours","exceeded_by":"13.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"928 minutes","exceeded_by":"913 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.5 hours","exceeded_by":"13.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"928 minutes","exceeded_by":"913 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.2 hours","exceeded_by":"13.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"913 minutes","exceeded_by":"898 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.2 hours","exceeded_by":"13.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"913 minutes","exceeded_by":"898 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.0 hours","exceeded_by":"13.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"898 minutes","exceeded_by":"883 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 18:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"15.0 hours","exceeded_by":"13.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 18:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"898 minutes","exceeded_by":"883 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.7 hours","exceeded_by":"12.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"883 minutes","exceeded_by":"868 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.7 hours","exceeded_by":"12.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"883 minutes","exceeded_by":"868 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.5 hours","exceeded_by":"12.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"868 minutes","exceeded_by":"853 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.5 hours","exceeded_by":"12.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"868 minutes","exceeded_by":"853 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.2 hours","exceeded_by":"12.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"853 minutes","exceeded_by":"838 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.2 hours","exceeded_by":"12.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"853 minutes","exceeded_by":"838 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.0 hours","exceeded_by":"12.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"838 minutes","exceeded_by":"823 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 17:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"14.0 hours","exceeded_by":"12.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 17:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"838 minutes","exceeded_by":"823 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.7 hours","exceeded_by":"11.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"823 minutes","exceeded_by":"808 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.7 hours","exceeded_by":"11.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"823 minutes","exceeded_by":"808 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.5 hours","exceeded_by":"11.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"808 minutes","exceeded_by":"793 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.5 hours","exceeded_by":"11.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"808 minutes","exceeded_by":"793 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.2 hours","exceeded_by":"11.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"793 minutes","exceeded_by":"778 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.2 hours","exceeded_by":"11.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"793 minutes","exceeded_by":"778 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.0 hours","exceeded_by":"11.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"778 minutes","exceeded_by":"763 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 16:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"13.0 hours","exceeded_by":"11.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 16:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"778 minutes","exceeded_by":"763 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.7 hours","exceeded_by":"10.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"763 minutes","exceeded_by":"748 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.7 hours","exceeded_by":"10.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"763 minutes","exceeded_by":"748 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:45	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.5 hours","exceeded_by":"10.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:45	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"748 minutes","exceeded_by":"733 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.5 hours","exceeded_by":"10.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"748 minutes","exceeded_by":"733 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.2 hours","exceeded_by":"10.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"733 minutes","exceeded_by":"718 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.2 hours","exceeded_by":"10.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"733 minutes","exceeded_by":"718 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.0 hours","exceeded_by":"10.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"718 minutes","exceeded_by":"703 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 15:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"12.0 hours","exceeded_by":"10.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 15:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"718 minutes","exceeded_by":"703 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.7 hours","exceeded_by":"9.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"703 minutes","exceeded_by":"688 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.7 hours","exceeded_by":"9.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"703 minutes","exceeded_by":"688 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.5 hours","exceeded_by":"9.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"688 minutes","exceeded_by":"673 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.5 hours","exceeded_by":"9.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"688 minutes","exceeded_by":"673 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.2 hours","exceeded_by":"9.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"673 minutes","exceeded_by":"658 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.2 hours","exceeded_by":"9.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"673 minutes","exceeded_by":"658 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.0 hours","exceeded_by":"9.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"658 minutes","exceeded_by":"643 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 14:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"11.0 hours","exceeded_by":"9.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 14:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"658 minutes","exceeded_by":"643 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.7 hours","exceeded_by":"8.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"643 minutes","exceeded_by":"628 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.7 hours","exceeded_by":"8.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"643 minutes","exceeded_by":"628 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.5 hours","exceeded_by":"8.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"628 minutes","exceeded_by":"613 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.5 hours","exceeded_by":"8.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"628 minutes","exceeded_by":"613 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.2 hours","exceeded_by":"8.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"613 minutes","exceeded_by":"598 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.2 hours","exceeded_by":"8.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"613 minutes","exceeded_by":"598 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.0 hours","exceeded_by":"8.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"598 minutes","exceeded_by":"583 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 13:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"10.0 hours","exceeded_by":"8.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 13:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"598 minutes","exceeded_by":"583 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.7 hours","exceeded_by":"7.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"583 minutes","exceeded_by":"568 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.7 hours","exceeded_by":"7.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"583 minutes","exceeded_by":"568 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.5 hours","exceeded_by":"7.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"568 minutes","exceeded_by":"553 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.5 hours","exceeded_by":"7.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"568 minutes","exceeded_by":"553 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.2 hours","exceeded_by":"7.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"553 minutes","exceeded_by":"538 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.2 hours","exceeded_by":"7.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"553 minutes","exceeded_by":"538 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.0 hours","exceeded_by":"7.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"538 minutes","exceeded_by":"523 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 12:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"9.0 hours","exceeded_by":"7.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 12:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"538 minutes","exceeded_by":"523 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.7 hours","exceeded_by":"6.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"523 minutes","exceeded_by":"508 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.7 hours","exceeded_by":"6.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"523 minutes","exceeded_by":"508 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.5 hours","exceeded_by":"6.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"508 minutes","exceeded_by":"493 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.5 hours","exceeded_by":"6.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"508 minutes","exceeded_by":"493 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.2 hours","exceeded_by":"6.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"493 minutes","exceeded_by":"478 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.2 hours","exceeded_by":"6.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"493 minutes","exceeded_by":"478 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.0 hours","exceeded_by":"6.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"478 minutes","exceeded_by":"463 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 11:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"8.0 hours","exceeded_by":"6.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 11:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"478 minutes","exceeded_by":"463 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.7 hours","exceeded_by":"5.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"463 minutes","exceeded_by":"448 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.7 hours","exceeded_by":"5.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"463 minutes","exceeded_by":"448 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.5 hours","exceeded_by":"5.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"448 minutes","exceeded_by":"433 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.5 hours","exceeded_by":"5.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"448 minutes","exceeded_by":"433 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.2 hours","exceeded_by":"5.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"433 minutes","exceeded_by":"418 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.2 hours","exceeded_by":"5.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"433 minutes","exceeded_by":"418 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:15	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.0 hours","exceeded_by":"5.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:15	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"418 minutes","exceeded_by":"403 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 10:15	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"7.0 hours","exceeded_by":"5.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 10:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"418 minutes","exceeded_by":"403 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.7 hours","exceeded_by":"4.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"403 minutes","exceeded_by":"388 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.7 hours","exceeded_by":"4.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"403 minutes","exceeded_by":"388 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.5 hours","exceeded_by":"4.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"388 minutes","exceeded_by":"373 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.5 hours","exceeded_by":"4.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"388 minutes","exceeded_by":"373 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.2 hours","exceeded_by":"4.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"373 minutes","exceeded_by":"358 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.2 hours","exceeded_by":"4.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"373 minutes","exceeded_by":"358 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.0 hours","exceeded_by":"4.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"358 minutes","exceeded_by":"343 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 09:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"6.0 hours","exceeded_by":"4.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 09:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"358 minutes","exceeded_by":"343 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.7 hours","exceeded_by":"3.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"343 minutes","exceeded_by":"328 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.7 hours","exceeded_by":"3.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"343 minutes","exceeded_by":"328 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.5 hours","exceeded_by":"3.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"328 minutes","exceeded_by":"313 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.5 hours","exceeded_by":"3.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"328 minutes","exceeded_by":"313 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.2 hours","exceeded_by":"3.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"313 minutes","exceeded_by":"298 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.2 hours","exceeded_by":"3.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"313 minutes","exceeded_by":"298 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.0 hours","exceeded_by":"3.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"298 minutes","exceeded_by":"283 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 08:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"5.0 hours","exceeded_by":"3.0 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 08:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"298 minutes","exceeded_by":"283 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.7 hours","exceeded_by":"2.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"283 minutes","exceeded_by":"268 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.7 hours","exceeded_by":"2.7 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"283 minutes","exceeded_by":"268 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.5 hours","exceeded_by":"2.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:44	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"268 minutes","exceeded_by":"253 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.5 hours","exceeded_by":"2.5 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:44	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"268 minutes","exceeded_by":"253 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.2 hours","exceeded_by":"2.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:29	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"253 minutes","exceeded_by":"238 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.2 hours","exceeded_by":"2.2 hours","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:29	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"253 minutes","exceeded_by":"238 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.0 hours","exceeded_by":"2.0 hours","severity":"High","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:14	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"238 minutes","exceeded_by":"223 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 07:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"4.0 hours","exceeded_by":"2.0 hours","severity":"High","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 07:14	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"238 minutes","exceeded_by":"223 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 06:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"3.7 hours","exceeded_by":"1.7 hours","severity":"High","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 06:59	SLA ALERT SENT	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"223 minutes","exceeded_by":"208 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}
Apr 21, 06:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"Standard Quote Turnaround SLA","target_value":"2 hours","actual_value":"3.7 hours","exceeded_by":"1.7 hours","severity":"High","created_at":"2026-04-21T03:17:16.885000","assigned_to":null,"is_rush":null}
Apr 21, 06:59	SLA BREACH	QuoteRequest 69e6ec3c...	system@sketcher.design	View Details {"entity_type":"QuoteRequest","entity_id":"69e6ec3c6d00765e3883551f","customer_name":"Riyaz Abdul Qadir","customer_email":"riyaz.abdulqadir@gmail.com","breach_type":"First Response SLA","target_value":"15 minutes","actual_value":"223 minutes","exceeded_by":"208 minutes","severity":"Critical","created_at":"2026-04-21T03:17:16.885000","assigned_to":null}