Refund Policy

Effective Date: January 16, 2025

At Sketcher.Design, we are committed to providing high-quality design services and ensuring your satisfaction. This Refund Policy outlines the conditions under which refunds are provided for our subscription plans and one-time services.

a. Monthly Subscriptions:

• Cancellation: You may cancel your monthly subscription at any time. Your access to services will continue until the end of your current billing cycle, and you will not be charged for the subsequent month.
• Refunds: We do not offer refunds for partial months of service or for months already billed. If you are dissatisfied with our service, please contact us, and we will work to address your concerns.

b. Annual Subscriptions:

• Cancellation: You may cancel your annual subscription at any time.
• Refunds:
  • Within 7 Days of Purchase: If you cancel an annual subscription within 7 calendar days of your initial purchase, you are eligible for a full refund.
  • After 7 Days: No refunds will be provided for annual subscriptions canceled after 7 calendar days from the initial purchase. Your access to services will continue until the end of your annual term.

a. Before Service Commencement:

• If you cancel a one-time service request before any design work has commenced, you are eligible for a full refund.
• "Service Commencement" is defined as when a designer has been assigned and begun work on your request, or within 24 hours of payment confirmation, whichever comes first.

b. After Service Commencement:

• No refunds will be issued once work has commenced on a one-time service request.
• We are committed to delivering high-quality results and offer revisions as per the agreed-upon scope of work for the specific service.

a. Rush (same-day attempt):

• Refunds for "Rush" add-ons are considered only if we fail to attempt same-day delivery due to our internal processes. If the attempt was made but the outcome was not delivered same-day due to no fault of Sketcher.Design (e.g., client delay in providing feedback), no refund will be issued.

b. Extra Active Request:

• This add-on follows the same refund policy as monthly subscription plans (no refunds for partial periods).

To request a refund or cancel your subscription, please contact our support team:

• Email: billing@sketcher.design
• Via Dashboard: Use the "Manage Billing" section in your Client Dashboard.

All refund requests will be processed within 10-15 business days.

This is a placeholder Refund Policy. Please consult with a legal professional to draft a policy tailored to your specific business and jurisdiction.